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Patient Advocate

Shawnee Mission Health’s Patient Advocate serves as a liaison between patients, families, visitors, hospital staff, providers and administration. Our patient advocate helps facilitate problem resolution and supports the hospital's goal of meeting and exceeding the needs of patients and families.

Please contact a patient advocate to discuss questions about your hospital visit, file a complaint or grievance, or report concerns about care, services or safety issues. 

To reach the Patient Advocate Office from inside Shawnee Mission Medical Center (SMMC), call ext. 72155. From outside SMMC, call 913-676-2155. The Patient Advocate is available Monday through Friday, from 8 a.m. to 4:30 p.m. For assistance outside of normal business hours, please call the hospital operator. Inside SMMC, dial “0”, or from an outside phone call 913-676-2000, and ask for the House Nursing Supervisor. 

You have the right to lodge a grievance with any state agency directly, regardless of whether you have first used the hospital’s grievance process.

State Advocacy Agencies
Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL  60181

Kansas State Board of Healing Arts
800 SW Jackson, Lower Level 
Suite A, Topeka, KS 66612
785-296-7413 or 888-886-7205

Kansas Department of Health and Environment, 
Community Health Systems, Health Facilities Program 
1000 SW Jackson, Topeka, KS  66612

Kansas Foundation for Medical Care 
Quality Improvement Organization for the State of Kansas
Wanamaker Drive, Topeka, KS  66614

Kansas Medicaid Customer Service Center  
Kansas Medical Assistance Program, Office of the Fiscal Agent
P.O. Box 3571, Topeka, KS 66601

Missouri Medicaid Recipient Services Unit
Division of Medical Services Recipient Services Unit
P.O. Box 6500 
Jefferson City, MO 65102

Medicare beneficiaries have the right to request a referral to Peer Review Organizations for concerns regarding quality of care or premature discharge. For more information, contact the Kansas Foundation for Medical Care at the address or phone number above.

Joint Commission
If you have concerns about patient care and safety at SMMC, that the hospital has not addressed, you are encouraged to contact the hospital management. If concerns cannot be resolved through the hospital, you may contact The Joint Commission at 800-994-6610. 

Shawnee Mission Medical Center
9100 West 74th Street
Shawnee Mission, Kansas 66204
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Prairie Star
23401 Prairie Star Parkway
Lenexa, Kansas 66227
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Overland Park
7820 W. 165th Street
Overland Park, KS 66223
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