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HCAHPS - What is it?

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey is the first national, standardized, publicly reported survey of patients' perspectives of hospital care. HCAHPS (pronounced “H-caps”), also known as the CAHPS® Hospital Survey, is a standardized survey instrument and data collection methodology for measuring patients’ perceptions of their hospital experience.  While many hospitals have collected information on patient satisfaction for their own internal use, until HCAHPS there was no national standard for collecting and publicly reporting information about patient experience of care that allowed valid comparisons to be made across hospitals locally, regionally and nationally.

Shawnee Mission Health is committed to providing quality patient care. The information we receive from the HCAHPS survey helps usto improve our level of service to you. Results from the survey are posted on the Hospital Compare Web site allowing consumers to make fair and objective comparisons between hospitals. If you receive the HCAHPS survey, please complete itand return it to us in the enclosed postage-paid envelope. We appreciate the feedback you provide. Please call toll-free 1-888-5-HCAHPS (1-888-542-2477) if you have any questions while completing the HCAHPS survey.
Shawnee Mission Medical Center
9100 West 74th Street
Shawnee Mission, Kansas 66204
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Prairie Star
23401 Prairie Star Parkway
Lenexa, Kansas 66227
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