SMMC recognizes and adheres to the following list of individual patient rights:
- Patients have the right to treatment without discrimination as to race, color, culture, age, religion, sex, sexual orientation, gender identity or expression, ethnicity, socioeconomic status, physical or mental disability, or source of payment. Each patient has a right to have his or her cultural, psychosocial, spiritual and personal values, beliefs and preferences respected.
- Patients have the right to have a family member or representative of her or her choice and his or her own physician notified promptly of his or her admission to the hospital.
- Patients, or the patient’s surrogate, as appropriate, are involved in decisions about care, treatment and services provided.
- Patients have the right to information from the physician, or other health care professional, necessary to give informed consent prior to the start of any procedure or treatment, including an explanation of the procedure or treatment, benefits, medically significant risks or serious side effects and any medically significant alternatives for care or treatment.
- Patients have the right to receive adequate information about the person(s), including the name(s) that are responsible for the delivery of their care treatment and services.
- Patients have the right to respectful care given by competent personnel.
- Patients have the right to refuse care, treatment and services in accordance with law and regulation, and be informed of the medical consequence of refusal.
- Patients have the right to request a change in his or her physician or transfer to another health facility due to religious or other reasons
- Patients have the right to assistance in obtaining consultation with another physician or practitioner at the patient’s request and own expense.
- Patients have the right to formulate or review and revise an Advance Directive, and/or appoint a surrogate to make health care decisions to the extent permitted by law. The hospital will comply with these directives to the extent permitted by law. Care will not be compromised based on the treatment decisions.
- Patients who are being treated for serious mental illness have the right to formulate a Psychiatric Advance Directive. SMMC will honor these directives to the extent permitted by law.
- Patients, and when appropriate, their families, have the right to be informed about the outcomes of care, treatment and services, including unanticipated outcomes.
- Patients have the right to and need for effective communication, e.g. receive information in a manner he or she understands. Patients have the right to interpretive services and other auxiliary aids.
- Patients have the right to be informed of policies and practices that relate to patient care, treatment responsibilities, and resources for resolving disputes, grievances, and conflicts through patient advocates, ethics committees, or other mechanisms available within SMMC, without fear of reprisal.
- Patients have the right to receive visitors designated by the patient including but not limited to spouse, domestic partner, another family member or friend and the right to withdraw such consent at any time.
- The hospital accommodates the patient’s right to religious and other spiritual services.
- Patients have the right to confidentiality, privacy and security.
- Patients have a right to an environment that preserves dignity and contributes to a positive self-image.
- Patients have the right to be free from mental, physical, sexual and verbal abuse, neglect and exploitation.
- Patients have the right to pain management.
- Patients have the right to receive care in a safe setting.
- Patients have a right to access protective and advocacy services.
- Patients have the right to receive information on the availability of financial assistance. Patients receive information about charges for which they will be responsible regardless of the source of payment.
- Patients have the right to the confidentiality of his or her clinical records.
- Patient have the right to access information contained in his or her clinical records within a reasonable time frame. The hospital must not frustrate the legitimate efforts of individuals to gain access to their own medical records and must actively seek to meet these requests as quickly as its record keeping system permits.
- Ask questions if you are concerned about your health and safety.
- Verify the site/side of the body that will be operated on prior to a procedure.
- Remind staff to check your identification before medications are given, blood/blood products are administered, blood samples are obtained, or prior to any invasive procedure.
- Remind your care-givers to wash their hands prior to giving care.
- Be informed about which medications you are taking and why you are taking them.
In order to be able to provide the highest quality care, SMMC has the following expectations of individual patient responsibilities:
- Patients and families, as appropriate, must provide, to the best of their knowledge, accurate and complete information about present complaints, past illnesses, hospitalization, medications and other matters relating to their health. Patients and their families must report perceived risks in their care and unexpected changes in their condition. They can help the hospital understand their environment by providing feedback about service needs and expectations.
- Patients and their families, as appropriate, must ask questions when they do not understand their care, treatment and service, or what they are expected to do.
- Patients and their families must follow the care, treatment and service plan developed. They should express any concerns about their ability to follow the proposed care plan or course of care, treatment and services. The hospital makes every effort to adapt the plan to the specific needs and limitations of the patients. When such adaptations to the care, treatment and service plan are not recommended, patients and their families are informed of the consequences of the care, treatment and service alternatives, and not following the proposed course.
- Patients and their families are responsible for the outcomes if they do not follow the care, treatment and service plan.
- Patients and their families must follow the hospital’s rules and regulations.
- Patients and their families must support mutual consideration and respect by maintaining civil language and conduct in interactions with hospital staff and physicians.
- Patients and their families must be considerate of the hospital’s staff and property, as well as other patients and their property.
- Patients and their families should promptly meet any financial obligation agreed to with the hospital.